Help – Feral Faebles

Cancellations can be requested within 24 hours of placing your order, as long as it hasn't shipped or processed.
No cancellations or refunds are available after the 24-hour window has passed.

I am near Pittsburgh, Pennsylvania USA

Custom binder commissions are available in very limited quantities! I always post on social before a restock! Follow along for best shop updates & Info!

I will never cancel an order (Custom or otherwise) without sending an email first!

If your order was canceled it could be due to a variety of things, but the most common one is lack of reply to a question I have emailed/ reached out with or the commission isn't something I am comfortable or willing to do.

Again I will ALWAYS reach out first before canceling any order.

Need to change something? Please make sure to email us withing 24 hours of your purchase.

If you are looking to ADD an item, reach out via email and I will help you modify the order!

GREAT NEWS! In order to keep my shop sustainable & have less waist I do not include invoices or packaging slips in my orders by default.

If you want to include a small note to the recipient, please note it in the 'Special Instructions' field when checking out.

All shipping is done via the United States Postal Service (USPS).

Shipping rates are calculated automatically based on the weight of your order and the distance it needs to travel. You can view estimated shipping costs by adding items to your cart, then using the shipping calculator to view available rates.

Tracking numbers are provided for all orders and are usually pretty reliable keeping an eye on your package. However, if you feel your package may be lost you should start by contacting your local USPS post office, as they are better suited to assist you in the following scenarios:

Your package is still in transit but has not moved for several days. If it's lost they may be able to locate it and get it moving.
Your carrier accidentally dropped your package off with one of your neighbors - please check with your neighbors first before inquiring with your carrier.
Your carrier marked your package as delivered early and it hasn't arrived. They do this sometimes but it may show up within the next day or two.
Your carrier unsuccessfully attempted to deliver the package and should try again the next business day.
If you are international (non U.S.) it's not uncommon for tracking to stop updating for several days at a time even though the package is still en route, especially when clearing customs.
If you are international (non U.S.) your package may have customs fees due on it before delivery. Be sure to get in contact with your local postal service as soon as possible to avoid the package being returned to sender.

If your package has been marked undeliverable for any reason it should be returned to sender. Once returned I will reach out and see what we can do!

If USPS is unable to assist you in locating or delivering your package, please contact me and I will try to help as best I can.

If you ordered withing 24 hours please reach out to us RIGHT AWAY and provide the correct address.

Lost or misdelivered packages due to incorrect information provided by the customer are not eligible for refunds, and any returned packages are subject to additional shipping fees for redelivery. Please check your address carefully!

If I haven't shipped or Processed your order I am happy to combine the package & refund any difference in shipping. Please reach out ASAP & we will try our best to help!

The best way to check when & What we will be dropping is to follow us on Social Media! I always post when I will be dropping commissions & New items!

Though some items are one of a kind & will not be restocked.

Sometimes I will do pop-ups or tables! Social Media is the best place to see when and if those events happen.

Please reach out to us via our email (Feralfaeblesstudios@gmail.com) With pictures and as much detail of the issue you are facing & I will do my best to make the situation right!