Before Ordering:

Please read through each policy on this page before placing an order. If you still have questions after checking the FAQ, feel free to email me at:
FeralFaeblesStudios@gmail.com

• The "notes/instructions for seller" field is for leaving me a note — it's not the place to write who the order is for!
• Please triple check your shipping address before ordering. If your address is incorrect and the package isn't delivered I cannot offer a refund or replacment due to lost or incorrect addresses.
• If your package gets shipped back to me, I am happy to re-send it once you provide payment for a new shipping label.
• Orders must be placed by someone 18 or older, or with adult supervision/permission.
• ALL orders are packed in a home with some adorable critters. While I try my best to keep them out of my studio space I cannot guarantee that your package will come without some of their hair.

Order Processing Time:

• Premade Items: 1 Week Processing Time
• Custom Items: 6-8 Weeks
• Processing Times may change due to schedule, If that happens I will update the banner on the home screen.

USPS Transit Time:

• Within the US: Usually 1–2 weeks, but can take up to 8 weeks during busy times of the year.
• Outside the US: Usually up to 4 weeks, but can take up to 12 weeks during busy times of the year.

These are estimates only, please reach out if you haven't received your package in 1 month (Domestic) or 2 Months (International.)

Address Changes:

• If I have NOT processed or Shipped your order you can reach out via email (FeralfaeblesStudios@gmail.com) and I will change it for you.
• If I HAVE mailed your package unfortunately it cannot be changed. I cannot offer refunds or replacements due to incorrect addresses.
  (If your order is shipped back to me, I am happy to re-send the package once you re-pay for a new & correct shipping label.)
• I will always reach out if I have any questions about shipping.

Order Cancellations:

• Cancellations can be requested within 24 hours of placing your order, as long as it hasn't shipped or processed.
• No cancellations or refunds are available after the 24-hour window has passed.

Returns & Exchanges:

Returns and exchanges are not currently offered.

Order Arrived Damaged or Incorrect:

If an item is defective, damaged, or incorrect, email me at FeralFaeblesStudios@Gmail.com with photos as soon as possible so I can make it right!

Issues must be reported within 2 weeks of the order being marked delivered by USPS. After that time frame, No refunds or replacements will be issued.

Defective or Broken Items:

If an item develops a functional issue from normal use, let me know within 4 weeks of delivery and I'll send a replacement. Issues reported after that window can't be replaced or refunded.

Lost Mail:

Once a package ships, what happens to it is out of my hands and in USPS's — next steps depend on the situation. Every tracked package is insured, except the Canadian shipping option without insurance, which carries that risk by choice.

You must contact me within 100 days of the shipping email for any lost or damaged package — after that, insurance expires and I can no longer offer a refund or replacement.

Customs & Import Fees:

Any customs, import duties, or other fees required by your country are your responsibility. These are outside of my control, so please check your country's requirements before ordering.

Sustainability:

I do my best to keep packaging eco-friendly as a small business, and I'm always improving as things grow! If you have any suggestions please feel free to reach out via email!

Here are my current sustainability practices :

• Re-Using and packaging materials when available (Bubble Wrap, Packing Paper, Boxes Etc.)
• Try to use eco-friendly mailers & boxes when available.
• Avoiding any single-use plastics whenever I can!
• Buying and using recycled materials whenever possible.